Refund Policy

1. Free trial

The first seven complete days from an eligible new installation provide Unlimited access free of charge. Choosing a plan or receiving a trial reminder does not shorten that trial. There is no trial payment to refund. Paid access requires approval of the selected plan and billing conditions.

2. Purchases through Paddle

Paddle is the authorized reseller and Merchant of Record for transactions completed through Paddle. Paddle Buyer Terms and Paddle's Refund Policy govern the payment and refund process. Multikapitał provides the Radius software and technical support.

Refund eligibility depends on mandatory law and the applicable Paddle policy. A request submitted within 14 days of the transaction can also be considered by Paddle on a discretionary basis; this is not a guarantee of approval. We do not impose an additional no-use condition or treat use of the application as an automatic waiver of statutory rights.

3. Consumer withdrawal rights

Where a statutory right of withdrawal applies, consumers may withdraw within the applicable period. Paddle's policy includes a 14-day right for eligible consumers in the EU/EEA, Switzerland and the UK, covering qualifying one-off purchases and the first subscription payment, with a fresh withdrawal period after a free trial. Some jurisdictions also protect particular renewals or provide different periods.

Exceptions, consent requirements and any effect of early supply depend on the applicable law and the transaction. Merely using a Radius application does not, under this Policy, remove a statutory right. Exercise withdrawal through Paddle's portal where an eligible option is available or contact Paddle buyer support. Any higher mandatory protection takes priority.

4. How to request a Paddle refund

Visit paddle.net and choose the refund or withdrawal option, or use the support/Manage subscription or Manage transaction link in your Paddle confirmation email. Provide the purchase email, transaction reference and relevant details. Do not send full card numbers, card security codes, passwords or active pickup links.

For a technical problem, contact hello@radiusdelivery.app with the application and store identifier so we can investigate. If it remains unresolved, you may also send Paddle the problem details and our response. Paddle processes approved payment refunds to the original payment method where possible. Timing is governed by Paddle's policy and mandatory law; your payment provider may require additional time to display the funds.

5. Cancelling renewal

Cancellation prevents future renewal; it does not by itself request a refund for a completed payment. Paddle subscriptions can be cancelled through its Customer Portal or paddle.net. Cancellation normally takes effect at the end of the current billing period and preserves paid access until then. Confirm that the cancellation has been recorded before the next renewal.

Uninstalling an application or disconnecting a store does not replace cancellation of an externally billed subscription. If a refund is processed, access for the refunded purchase may end. If you need cancellation as well as a refund, request both explicitly.

6. Platform billing and direct purchases

For purchases billed by Shopify, Wix, Shoper or another platform, request cancellation and any payment refund through the relevant billing route, with Radius support assisting where needed. Mandatory rights remain unaffected; Paddle's rules apply only to Paddle transactions.

For purchases sold directly by Multikapitał, contact hello@radiusdelivery.app with your purchase reference. We assess requests under applicable law and the conditions disclosed before payment and process approved refunds through the original payment route where possible. There is no general promise of prorated refunds for voluntarily unused subscription time unless required by law or expressly agreed.

7. Defects, duplicate charges and complaints

Report duplicate or unauthorized charges, an inaccessible paid service or a material difference from the purchased description promptly. Include enough information to identify the transaction and explain the issue. We will investigate and seek an appropriate correction or refund, with Paddle handling refunds for its transactions. Mandatory remedies for a defective or non-conforming service remain available regardless of a discretionary refund window.

For service complaints: Multikapitał Sp. z o.o., ul. Krośnieńska 24, 87-100 Toruń, Poland; VAT ID PL9562302202; hello@radiusdelivery.app. For Paddle payment support: paddle.net. The policy applicable at purchase governs that purchase; later updates do not remove accrued rights.