Radius Pickup Scanner Support

Complete setup and use the overview

1. Install Radius Pickup Scanner from Wix App Market. Then open Apps → Radius Pickup Scanner in your Wix store dashboard.

2. Configure an active pickup point in Radius. Its carrier and pickup code must match the order. A point name alone does not establish this mapping. Native checkout and pickup locations require a separate integration test before use in a live store.

3. Check one paid, approved, unfulfilled store-pickup order with no refunds. Select the matching point and click Ready for pickup. A QR is issued only after the ready state has been verified.

4. Complete the full test: ready → customer email/link → QR preview → explicit confirmation → Fulfilled in Wix → repeat scan rejected. The successful synthetic dashboard test does not replace a real checkout test.

Customer QR — one-time setup

Settings → Pickup codes → Show customer link. Send that private link only to the customer for this order. The current integration does not add a native Wix customer-account block.

The link displays a pickup QR for a ready order and remains usable when the page is refreshed. Collection, expiry or a locked order makes it inactive. Do not publish active links or QR images in support tickets.

Quick start

1. In Settings, select the pickup point and prepare an eligible order.

2. Open the customer link and verify that it shows the correct order number and point. If email is enabled, also check the actual received message and its button.

3. Scan or paste the code in the owner panel or the staff-link scanner. Check products and quantities, click Confirm handover and wait for the saved result. Check Fulfilled in Wix and scan again to verify repeat collection protection.

Staff access and pickup points

Team permissions → Scanner links. Scanner links work until revoked by default; an expiry date is optional. No Wix staff account is required.

Create access for a person or device, select its pickup station and copy the private link. You can show or replace the link later and revoke access.

The link opens only the scanner for the assigned point. The person checks the products and explicitly confirms handover. It does not grant access to order lists, settings or billing.

Browser scanner

1. The owner opens Radius in Wix. Staff open the private scanner link in a browser over HTTPS with internet access; their pickup point is assigned automatically. Camera scanning depends on browser permissions and support; a physical camera test remains to be completed.

2. Alternatively, paste the pickup code. Scanning opens a read-only product preview; it does not hand over the order automatically.

3. Confirm handover only after checking the products. A Review state means the result must be checked. In Reports, Check result in Wix only reads Wix and can confirm a completed handover; it never repeats the write or unlocks an unconfirmed order.

Bulk QR codes

Prepare codes for paid orders at one pickup station. Processing continues in the background. Shipping orders and ineligible pickups are skipped.

Pickup station · From (UTC) · To (UTC). Dates use UTC.

Prepare codes / Prepare and request delivery / Request delivery of existing codes

I configured and tested the pickup notification in Wix Automations.

Requests go to Wix Automations; check email delivery there. Existing requests are not repeated.

Resume continues pending orders. Orders requiring review are not retried.

Wix Automations

1. Configure a Wix automation with the Radius trigger Order ready for pickup and a Send email action. Use the contact from the trigger, the verified sender and the transactional pickup notification topic.

2. In the email button, select the dynamic Pickup Url field. Disable the public View in browser link. Activate the automation, then enable notifications in Radius → Wix Automations. The same contact must be allowed to receive notifications for different orders.

3. Requested in Radius means Wix accepted the event, not that the customer received the message. Check the automation run, delivery statistics and the actual mailbox. The development test showed delivery in Wix statistics; opening the actual email button still requires recipient verification.

4. An uncertain send remains under review and is not automatically repeated. If the order has no contact, the QR can be ready while email cannot be requested. Check the contact and share the private link securely.

5. Automations → Request pickup QR email

6. Manual preparation in Settings or Bulk QR codes

7. Requests go to Wix Automations; check email delivery there. Existing requests are not repeated.

Reports

Includes collected orders only. Dates and times use UTC.

From · To → Download CSV

Order · Pickup station · Collected at (UTC) · Staff

Collection reports cover the last 365 days. Export any history you need to keep longer.

FAQ