Radius Pickup Scanner Support
Last reviewed: · Setup, scanning, customer QR codes and troubleshooting.
Email: hello@radiusdelivery.app
Include your Shopify store domain, the feature involved, what happened and the approximate time. Support is available in English and Polish.
Quick start
- Enable local pickup in Shopify. Create a pickup station for a Shopify location. Prepare a code for a paid pickup order, then share the customer pickup link.
- Open your access link, scan the customer’s code, check products and quantities, then tap “Mark picked up”. Scan again to see when it was collected.
- Check the order in Shopify before handing over goods. An uncertain confirmation is locked against a second attempt.
From bulk orders to fast pickup
Bulk QR codes
Prepare codes for eligible paid pickup orders in a batch. Filter by station, date range and order tag.
Customer notifications
Request delivery of prepared codes through Shopify Flow and your configured messaging provider. A Flow request does not confirm email delivery.
QR in the customer account
Customers can show their QR from the order status page in new Shopify customer accounts. The merchant adds the Radius block.
Reports with a date range
Export pickup reports for your selected period on Pro and Unlimited.
Connect pickup codes and collection events to your existing workflows.
Pickup code created
Order picked up
Duplicate pickup detected
Pickup needs attention
Workflow examples
Order paid → prepare code → send the pickup link through your configured messaging app. Order picked up → add a tag or update your system. Duplicate pickup or a failed confirmation → notify the team. Messages require your own active Flow workflow and messaging integration.
FAQ
Can my team scan on a phone?
Scanning inside the Shopify mobile app is not yet verified on iOS and Android. On your phone, open Shopify in Safari or Chrome, open Radius Pickup Scanner, then choose Open scanner in a new tab and allow camera access. Staff without Shopify accounts can open their individual scanner link directly in the browser. Internet access is required.
How do I prepare many QR codes?
Prepare codes for eligible paid pickup orders in a batch. Filter by station, date range and order tag.
Where does the customer find the QR?
Add the Radius block to the order status page in new Shopify customer accounts. Once a pickup code is prepared, the customer can view it there.
Does Radius send customer emails?
Request delivery of prepared codes through Shopify Flow and your configured messaging provider. A Flow request does not confirm email delivery.
Where can I download reports?
Export pickup reports for your selected period on Pro and Unlimited.
Plans
QR pickup, duplicate protection and Shopify Flow in every plan.
Basic
$9.99 / month
Active stations: 1
Active staff accesses: 3
Choose or change planPro
$19.99 / month
Active stations: 5
Active staff accesses: 20
Reports with a date range
Choose or change planUnlimited
$39.99 / month
Active stations: Unlimited
Active staff accesses: Unlimited
Reports with a date range
Choose or change plan